Where/how can I submit materials?
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- Email: contact@elitedesignandprint.com
- In-person: Bring your files to us on a thumbdrive, CD, DVD, or USB hard drive. We are located at 3901-C S Providence Rd, Waxhaw, NC 28173.
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What types of files are supported?
Supported file formats are: JPG, PDF, EPS, TIFF, AI
If you are unsure of your files’ format, please contact us for guidance.
Do you have any recommendations for format or pre-submission preparation?
Please allow the following margin and bleed considerations:
- Bleed requirements .125
- Margin requirements .25
If you have questions about these requirements, please contact us.
Can I visit your location in-person?
Absolutely! You can visit us at our design and printing studio near downtown Waxhaw at 3901-C S Providence Rd, Waxhaw, NC 28173. We are open Monday – Friday 9:00am to 5:00pm. If you have any questions, you may call us anytime at 704-843-0500.
How can I get in touch with someone at Elite?
E-mail us at contact@elitedesignandprint.com or call 704-843-0500.
You can also find us on Facebook and Instagram.
What is the minimum/maximum possible order?
We are able to accommodate orders of any size on most any product. Promotional items such as t-shirts, mugs, pens, mousepads, etc. often have minimum order requirements. We regularly fulfill orders for large commercial clients as well as individual requests. If you have specific needs, please don’t hesitate to contact us.
How large can you print/laminate/cut?
36in x 36in/3ft x 3ft
Can I have my materials delivered?
Yes, we deliver for free within a 10-mile radius, and can ship most orders for a nominal shipping fee. Please contact us if you have questions or to inquire about a specific shipping rate.
Can I have my materials delivered or shipped to my location?
Yes, we deliver for free within a 10-mile radius, and will gladly ship orders via UPS at a specially discounted rate for our customers. Please contact us if you have questions or to inquire about a specific shipping rate.
Can you print onto products like t-shirts, mugs, pens, mousepads, etc.?
Sure! Please keep in mind promotional items require minimums for printing. Please contact us to discuss specifics.
Can you provide tradeshow fixtures and/or banners?
Sure! Please keep in mind promotional items require minimums for printing. Please contact us to discuss specifics.
How long will my order take to complete?
Most orders are same-day or next-day turn around, in cases where these times differ we will advise you on production times.
What payment methods do you accept?
We accept cash, check, Visa, Mastercard, Discover, and American Express.
Can you fold, cut, staple, coat, or emboss?
We can cut, fold and staple in house and we can have embossing, foil stamping, raised UV and other special services done by one of trusted vendors.
Do you handle fulfillment for direct mail campaigns?
Yes.
Can you help design my materials for/with me?
Yes, we have in-house professional graphic design services. For a free quote, please submit a quote request or contact us to discuss the specifics.
Can you provide materials samples?
Sure, we have samples for most media here at our location, feel free to stop by and take a look. If you aren’t local, and need more information, please contact us to consult on the best option for your project.
Have a different question?
We're excited to hear from you!You can reach us by using this form, or by emailing, calling, or visiting us at the address below.